May 2025

How AI in Banking is Shaping the Industry A I. has already helped 36% of financial services execs reduce costs by 10% or more, says an expert at Nvidia In finance, natural language processing and the algorithms that power machine learning are becoming especially impactful. Founded in 1993, The Motley Fool is a financial services company dedicated to making the world smarter, happier, and richer. The Motley Fool reaches millions of people every month through our premium investing solutions, free guidance and market analysis on Fool.com, personal finance education, top-rated podcasts, and non-profit The Motley Fool Foundation. The software allows business, organizations and individuals to increase speed and accuracy when analyzing financial documents. As generative AI continues to make waves in various industries, top companies are maximizing its potential to revamp their products and services. From personalized content recommendations to better fraud detection, more and more organizations are integrating the technology into their operations. NLP algorithms can be used to peruse financial statements, including the notes and the MD&A sections, to identify any unusual language, wording, or patterns that may indicate fraudulent activity or misrepresentations. Client Risk Profile – Faster and More Reliable Credit Scores In addition, AI can analyze large volumes of data more quickly and accurately than human experts can do manually. Detecting fraud earlier and more efficiently reduces an entity’s financial losses, and the ability to analyze unstructured data furthers the potential savings. Robotic Process Automation (RPA) can be a powerful tool for detecting financial statement fraud by automating data analysis, continuous monitoring, reducing manual errors, and enhancing internal controls. RPA “bots” can perform tasks such as data entry, data extraction, and data processing with greater accuracy and efficiency than humans, improving the accuracy of fraud detection. As generative AI use cases continue to expand, top AI companies are prioritizing the development of solutions dedicated to addressing specific business challenges. Looking ahead, generative AI will remain a major driver of innovation, efficiency, and competitive business advantage as it reshapes enterprise operations and strategies. Microsoft is a major company that uses its vast resources and cloud infrastructure for the comprehensive integration of generative AI technologies in its product ecosystem. Through its partnership with OpenAI, this company has embedded cutting-edge AI capabilities into platforms like Azure, Microsoft 365, and GitHub. How Does AI Benefit Humans? The first line of defense against algorithmic bias is to have a clear understanding of the reasons and ways in which data is being collected, organized, processed and prepared for model consumption. AI-induced bias can be a difficult target to identify, as it can result from unseen factors embedded within the data that renders the modeling process to be unreliable or potentially harmful. Discover how EY insights and services are helping to reframe the future of your industry. While there are many different approaches to AI, there are three AI capabilities finance teams should ensure their CPM solution includes. What was the highest-performing marketing campaign in Q4 — and how can we make it even more impactful? IBM provides hybrid cloud and AI capabilities to help banks transition to new operating models and achieve profitability. Proactive governance can drive responsible, ethical and transparent AI usage, which is critical as financial institutions handle vast amounts of sensitive data. That said, it’s important to be mindful of the current limitations of generative AI’s output here—specifically around areas that require judgment or a precise answer, as is often needed for a finance team. Generative AI models continue to improve at computation, but they cannot yet be relied on for complete accuracy, or at least need human review. As the models improve quickly, with additional training data and with the ability to augment with math modules, new possibilities are opened up for its use. Lack of Quality Data Banks use AI for customer service in a wide range of activities, including receiving queries through a chatbot or a voice recognition application. These algorithms can suggest risk rules for banks to help block nefarious activity like suspicious logins, identity theft attempts, and fraudulent transactions. Learn how watsonx Assistant can help transform digital banking experiences with AI-powered chatbots. Deliver customer service for your financial institution that drives productivity and growth with IBM watsonx Assistant. The views expressed here are those of the individual AH Capital Management, L.L.C. (“a16z”) personnel quoted and are not the views of a16z or its affiliates. Certain information contained in here has been obtained from third-party sources, including from portfolio companies of funds managed by a16z. Generative AI models can be complex, making understanding how they arrive at specific outputs difficult. Financial Conduct Authority survey in 2022 indicated that 79% of machine learning applications used by U.K. AI systems can detect unusual activities, recognize faces, and identify potential security threats in real time, enabling quick responses to prevent incidents and enhance safety. It states that individuals have the right to obtain human intervention, to express their point of view and to contest the decision. And, as always, we are keen to hear about this or any other subject affecting finance from our readers too — whether they are part of large, global banks and groups, or small, independent consultants anywhere in the world. This is an area that can have huge consequences for the safe and smooth running of the financial system. The Banker team has been meticulously reporting on the ways in which AI can influence the provision of financial services (you will find a few recent examples here, here and here). Brazil in 2018 passed the General Data Protection Law to establish data processing rules and personal data protections to safeguard individuals’ privacy. Time is money in the finance world, but risk can be deadly if not given the proper attention. While the EU AI Act is not limited to the financial services sector, it will clearly impact technologies being used and considered in the sector, and is distinct from the regulator-led approaches in the U.S. and U.K. The implementation of AI banking